Relationships are tricky—they are hard to create and even harder to maintain. They are the lifeblood of every company, and at Brij we deeply value the relationships that we form with our customers. From the first call to onboarding, we aim to build and strengthen relationships that bring success to everyone.
We are so excited to welcome our founding Customer Success Manager, Charlotte Thorndike, to help us do just that. Charlotte is not only our customer relationship expert, but having run multiple half marathons and the 2019 Boston marathon, also our team's most athletic member. She graduated with a B.A. in History from Colgate University, where she gained experience interning at a number of opportunities, including one that took her to South Africa. Graduating in 2017, she hit the ground running at global insight agency Hall & Partners.
After months of conducting market research and strategic consultancy, Charlotte began her career at Fundera, a marketplace for small business financial solutions, as a sales development representative. Within nearly two years, she took on several lead roles that strengthened her expertise in sales and account management and realized her passion for working in startups. As part of the founding team of Chums Referral (now called Chums), a social shopping startup that helps users recommend products to friends, Charlotte helped to manage partnerships. She continued her customer success work as an Account Manager at Emissary, a company that specializes in sales intelligence.
Charlotte now lends us her talents and unmatched experience here at Brij. As the representative who works directly with customers and makes sure their needs are met, she manages both a powerful and delicate role. “I am extremely excited to be joining such a talented and driven team at Brij,” Charlotte said. “I believe that the way Brij is empowering brands to help them better understand their customers is extremely vital. There is no better time to leverage the growing popularity of QR Codes among consumers, and not to mention the opportunities that QR Codes can provide are endless.”